Need help with Squeeeks? Email bkbrohon795@gmail.com and we will get back to you, usually within a few days.
So we can help quickly, please include your in-app display name, your device model and iOS version, and what you were doing when the problem happened.
Leave the Shop open for a moment — purchases are confirmed by our server and appear on their own, with no need to refresh. If it still has not arrived, email us with the date and time of the purchase and we will look it up.
Sign in with the same account, open the upgrade screen and tap Restore Purchases. Restores are tied to the Apple ID that made the original purchase.
Subscriptions are billed by Apple, not by us. Open the iOS Settings app, tap your name, then Subscriptions. Cancelling at least 24 hours before the period ends stops the next renewal. Refunds are handled by Apple through reportaproblem.apple.com.
Streaks roll over at 4 AM in your device's local time, not midnight — so a late-night cleaning session still counts for the day you started it. If you travelled across time zones or changed your device clock, the streak may have advanced early. Email us with the dates and we can check the record.
In the app, go to Settings → Account & Data → Delete account. This removes your account and its associated data, including the family chat messages you sent. See the Privacy Policy for what we store and why.
Deleting your account does not cancel a subscription. Apple keeps billing until you cancel. Cancel first in the iOS Settings app → your name → Subscriptions, or at apps.apple.com/account/subscriptions.
Sign in again with Apple on any device to get your account back. If you chose Hide My Email, our emails reach you through Apple's relay address. Support emails you send us come from your real address, so tell us your display name and we can find the account.
Your house layout and collection are saved to your account, not to the device, so signing in on any device should bring them back. Make sure you are signed in with the same method you originally used. If something is genuinely missing, email us as soon as you notice — the sooner we look, the more we can recover.
Send bug reports to the address above.
To report a player or a family chat message, use Report on the message or on the player in the app. To stop a player contacting you, use Block; they can no longer send you friend requests, gifts or family messages. You can also email us with their display name and what happened. We read every report, and accounts that break the Terms of Service can have content removed, or be suspended or removed.